Frequently Asked Questions

HOW LONG WILL IT TAKE TO GET MY ORDER?

We are working very hard to get orders out as quickly as possible. Our products are made within 1-5 business days + shipping time.

WHAT SIZE BANDANA DOES MY DOG NEED?

The best way to make sure the size you select will fit your pup is by measuring his/her neck. All measurements below are in inches and based off of the circumference of the neck.

XXS ~ 0-11 (inch)

XS ~ 11.1-13 (inch)

S ~ 13.1-14 (inch)

M ~ 14.1-16 (inch)

L ~ 16.1-19 (inch)

XL ~ 19.1-22 (inch)

XXL ~ 22.1-24 (inch)

XXXL ~ 24.1-25.5 (inch)

HOW DO I WASH MY BANDANA?

To keep your bandana looking good machine wash in cold water with mild detergent. Do not use bleach or fabric softener.  Do not tumble dry. Line dry in shade. Do not iron directly over the design. Iron only on the reverse side with low heat.  If the bandana is heavily soiled, you can also hand wash it with cold water.  Do not dry clean or use harsh chemicals. Store the bandana in a cool, dry place away from direct sunlight. Remember to always follow the care instructions to keep the bandana in good condition for longer use.

HOW DO I CONTACT YOU?

Please send us message via the "Contact Us" page.

WHERE ARE YOUR PRODUCTS MADE?

Our products are handmade in Florida, USA.

DO YOU OFFER WHOLESALE FOR YOUR PRODUCTS?

Yes! Please contact us directly to get more detailed information.

WHERE DO YOU SHIP?

We currently ship anywhere within the USA, Canada, and England.

Please note, Corny Dog Cloth is NOT RESPONSIBLE for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs. International customers will not be refunded for lack of coordination with customs within their country.

WHAT SHOULD I DO IF SOMETHING IN MY ORDER IS MISSING OR NOT FUNCTIONING PROPERLY?

If you have any issues with your order please contact us as soon as possible. We will work with you to make things right.

I WROTE THE WRONG ADDRESS FOR SHIPPING WHAT I SHOULD DO?

Please let us know immediately. We are trying to send orders as fast as possible so it is very important that you let us know about your issue and we can fix it if it is still possible.

WHAT IS YOUR REFUND POLICY?

We do accept returns and full refunds up to 7 days after the order has been delivered. The customer is responsible for return shipping. Also the product must be returned in its original condition (not worn). If a customer enters the wrong shipping address and the product gets returned to us we will require the customer to pay for shipping again. There are no refunds for custom products. If you have any questions about our return policy please contact us.

HOW MUCH IS THE SHIPPING COST?

We offer pre-calculated shipping cost. Shipping depends on what location you want us to ship the product to. More details are available after you add a product to the cart and fill out the form for the shipping address.